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Services

We offer a variety of services to meet the needs of our diverse and growing community. Explore our services to discover what the Library has for you!

Library Services FAQ

All Guelph Public Library locations are open to the public with regular hours. We are accepting library material returns in our book drops at all library locations 24/7 (with the exception of Scottsdale, West End Branch and Bookmobile). 

We have compiled a list of frequently asked questions. Continue to check here for updates and more information.

What health and safety precautions are being taken?

Things may look a little different within each library location as we follow Public Health guidelines.

What we are doing to keep you safe:

  • Providing sanitizer at library entrances.
  • Following cleaning and disinfecting protocols outlined by Public Health.

What we are asking you to do:

  • Do not enter the library if you currently have or recently had a fever, cough, shortness of breath, or are feeling unwell.
  • Keep your hands clean. Hand sanitizer will be provided throughout the library and should be used upon entry to the library.
Do I need to show proof of vaccination to enter the library?

No, you do not need to show proof of vaccination to enter any library locations.

Do I need to show proof of vaccination to attend an in person library program?

No, you do not need to show proof of vaccination to attend a library program. 

Which library services are currently unavailable?

All library services are available. 

Can I use library computers?

  • Computer services are available for 60-minute sessions at all library branch locations. Extended use of computers is not permitted at this time. 
  • Computer services at the Main Library can be accessed without time constraint. 
  • Computer stations have been spaced out 2 metres apart.
  • Please visit library service desks to obtain your computer pass.
Can I use printing services?

All Guelph Public Library branches offer printing services. Wireless printing is enabled at the Main Library only.

Guelph Public Library Assists with COVID-19 Vaccine Pre-Registration and Registration

Wellington-Dufferin-Guelph Public Health (WDGPH) has a COVID-19 vaccine pre-registration and registration website for eligible priority groups only. The online booking system is the quickest way to pre-register for a COVID-19 vaccine appointment and is how Public Health will contact you to book your appointment as vaccine supplies becomes available. You must have an email address to pre-register using the online booking system.

If you do not have an email address and do not have a family member or friend to assist you by providing an email address, you must phone Wellington-Dufferin-Guelph Public Health at 1-844-780-0202 to book an appointment. Call volumes are extremely high so please be patient and expect significant time delays.

Your Guelph Public Library is here to help.

Any Guelph residents in the eligible priority groups who require assistance completing the online pre-registration form can phone any Guelph Public Library location during open hours for one-on-one help.

Before phoning the library, you will need the following information:

  • Your contact information including address
  • A phone number (optional)
  • An email address (required)
  • Your health card number
  • About your position and role (for occupation-based priority groups)

Pre-registration does not indicate you will get an appointment immediately. When vaccines become available for your group, Public Health will use the contact information you provided in your pre-registration to send you an email and/or text message. This email and/or text message will include a website link and unique code so that you can schedule an appointment to receive your first dose of the COVID-19 vaccine. Be sure to check your email junk and spam folders frequently.

Public health offers pre-registration troubleshooting help, the ability to check your pre-registration status and online appointment booking instructions. 

You can book an appointment to receive a COVID-19 vaccine only after you pre-register and receive your unique Internal Database ID. Once you receive your Internal Database ID (this can range from 6 to 14 digits), you may book your vaccination appointment. 

How can I return the items I have checked out?

You can return library materials into our book drops and at our service desks. 

Book drops are located outside of the entrance at all locations (with the exception West End Branch) and are open 24 hours a day, 7 days a week for your convenience. West End Branch's book drop is available from 7 AM to 9 PM, Monday to Friday, when the West End Community Centre is open. There are no book drops available for Bookmobile community stops.

Can I donate books or other items to the Library?

Yes, thank you. Learn more about donation requirements before making any donations. 

What other options do I have if I no longer want to borrow physical materials?

You continue to have free and unlimited use of our online digital resources with your library card where you can stream music and movies, take an online course, borrow an eAudiobook or eBook, browse magazines, take a craft workshop and much more.

Will I incur library fines?

As of January 1, 2022 we are going fine free.

When are my borrowed items due?

Items signed out are loaned for their usual loan periods. Please return your borrowed items using book drops at all library locations.

Can I apply for an online library card?
Yes, you may apply for a library card online, and this will give you access to the library’s online resources. You will need to complete the full registration process by visiting any Guelph Public Library location . Your default PIN will be the last four digits of the barcode of your temporary library barcode which begins with the letters PACREG. 
I have forgotten my library card PIN. Can I reset it?
Your default PIN is the last four digits of your library barcode on your card. If you have changed it or if the last four digits do not work, please contact us to reset it.
Can I book a library room during the COVID-19 pandemic?
Room bookings are suspended until further notice.

If you have any questions about your account or how to access our online resources, please contact us. You can also connect with us on Facebook, Twitter or Instagram.

COVID-19 Resources 

We encourage you to stay informed about COVID-19 by referring to credible sources of information such as our Coronavirus (COVID-19) Information Guide and the City of Guelph’s response to coronavirus.

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